Billing Help
Cards, invoices, refunds, and gift codes.
Most billing questions can be answered from your account in two minutes. The page below covers the rest.
Manage subscription
Switch plans, pause, or update billing details.
Cancel
Two clicks. No phone call required.
Talk to support
Email, phone, or post. Real humans, business hours.
Common questions
How do I update my card?
Sign in, open Billing & payment from your dashboard, and click the card on file. We accept Visa, Mastercard, American Express, and Apple Pay. Updating mid-cycle does not change your next renewal date.
Where do I find invoices?
Every invoice is in Billing & payment under Receipts. Click any line to download a PDF. We also email an invoice on every renewal.
Which currencies are charged?
Most subscriptions are billed in US dollars. Cayman, UK, EU, and Canadian readers can choose their local currency from the Billing page; the rate is fixed at the start of each annual term.
Do invoices include VAT or sales tax?
Where required, yes. Invoices show VAT, GST, or sales tax separately. Add a VAT or tax ID under Billing & payment to have it appear on every invoice.
I was charged twice — what do I do?
Email [email protected] with the dates of the charges. We refund duplicate charges within two business days, no questions asked.
Can I get a refund?
New subscriptions are fully refundable within 14 days for any reason. After that, we prorate refunds for annual plans if you cancel within the first 90 days. Email support to start a refund.
Gift codes
Redeem a Cayman Journal gift code at your dashboard under Billing & payment. Codes apply forward — they do not alter the dates of an active paid subscription, they extend it.
Buying a subscription as a gift is in the works and will live at /gift when it launches.
Still stuck? Email [email protected] with your account email and we will reply within one business day.